Welcome! We are happy to assist with product questions and repairs.
TIG Weld Warranty
Smoky Lake is proud to offer a lifetime limited warranty on the TIG welds of its handcrafted maple equipment.
Our TIG warranty is designed to stand behind our craftsmanship. Scenarios that would fall outside the realm of our craftsmanship — and thus fall outside the realm of the TIG Warranty — may include the following:
Regardless of whether or not your pan is covered under warranty, we are here to support you. Please follow these steps and let’s get you taken care of.
Auto Draw-Off System
For two years from the original date of purchase, your Smoky Lake Auto Draw-Off System is covered by a limited warranty against manufacturing defects. Smoky Lake Maple Products, LLC will repair or replace components which prove to be defective in materials or workmanship.
Regardless of whether or not your system is still under warranty, we are here to support you. Please follow these steps and let’s get you taken care of.
Hydrometers
Smoky Lake stands behind the quality and craftsmanship of its hydrometers. We will replace any Smoky Lake hydrometer that has an obvious craftsmanship issue (such as a pinhole or a slipped paper in a GOLD series). We will also cover any shipping damage, as long as it is reported IMMEDIATELY upon receipt of the shipment. Before we can provide a replacement, we will need clear photos of the damage/defect, the serial number on the hydrometer, and proof of purchase.
Due to the inherent fragility of glass, we are unable to warranty/exchange/refund any used hydrometers. For example, it is not possible for us to warranty a hydrometer that has cracked after being dropped in a test cup.
It is the customer’s responsibility to inspect and report any concerns immediately upon receiving their shipment, and BEFORE using the hydrometer. This policy allows us to serve you best. Thank you for understanding.
Stack Temperature Thermometers
The stack temperature thermometers include a 1-year limited warranty.
When installed properly, the stack temperature thermometers are inherently very reliable and hassle- free. That being said, if something doesn’t seem right, please submit a support ticket at the bottom of this page and let’s take a look.
We will need to know the following information:
If a replacement dial is warranted/validated, Smoky Lake will replace only the dial with probe. The customer will simply swap the new dial into their existing frame, fastening it with either screws or rivets.
In these special cases of a dial replacement, we offer a total of only ONE replacement dial. We will also offer helpful tips/education regarding how to prevent damage on your replacement part. If your issue resurfaces after the first replacement, additional replacements cannot be issued.
Dial Thermometers/Murphy Dials
The most common cause is that the dial has been immersed in water. Because of this, the manufacturer of our thermometers does not cover moisture in the dial as part of their warranty. That being said. We are your partners in maple and we are here for you. Here are some options we have for remedy:
OPTION 1: The good 'ol container of rice trick... Place the thermometer in a container of rice. Often this can help draw out the moisture within the dial face.
OPTION 2: Replacement All thermometer varieties are available on our website except for the Murphy Thermometer which is typically not sold alone. If you need a replacement Murphy Thermometer, please submit a support ticket at the bottom of this page.
Regardless of which remedy you choose, it may be helpful to educate all your helpers on how to clean the thermometer safely. We recommend wiping the dial face with a clean cloth. Never immerse the dial face in water or otherwise expose it to excessive moisture.
Tutorials and Product Guides
For the most in depth collection of Smoky Lake tutorials and product guides, check out our Knowledge Base.
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General Production Tips
Check out feature articles and explore more great maple topics in our Knowledge Base.
To be alerted of new videos, be sure to subscribe to Smoky Lake on YouTube and click the notification bell.
You can also receive production tips by following Smoky Lake on Facebook.
Reach Out to
the Support Team
Average response time
One business day
Also available by phone:
920-202-4500
Technical Support
Whether you need help with a product or you need assistance with a repair, we’re happy to help.